Old Oak Common Florist Privacy Policy

Name: FLORIST CHOICE £70
Brand: Old Oak Common Florist
Price: 70.00 GBP
Availability: InStock

Introduction

At Old Oak Common Florist, we are committed to protecting your privacy and ensuring transparency in how we process your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR). This policy applies to all customers placing orders with Old Oak Common Florist in Old Oak Common and the surrounding districts.

What Data We Collect

We collect and process several types of personal information to fulfill your orders and provide our services. The information we may collect includes:

Identification Data: Name, surname, billing address, and delivery address.
Contact Details: Phone number and postal address.
Order Information: Details of orders placed, messages for recipients, and delivery instructions.
Transaction Data: Payment information (please note that payment details may be processed directly by third-party payment providers and not stored by us).
Correspondence: Records of your communications with us, such as special requests, feedback, or complaints.
Technical Information: IP address, browser type, and device used (if ordering via our website).

Purpose and Lawful Basis for Processing

Under GDPR, we must define the lawful basis for processing your personal data. The primary lawful bases are:

Contractual Necessity: We collect and use your information to process, deliver, and manage your flower orders and related services. Without this data, we cannot fulfill our contractual obligations.
Legal Obligation: We may retain certain information to comply with tax, accounting, and other legal requirements.
Legitimate Interests: We process data to improve our services, respond to your feedback, and ensure the security and integrity of our operations. We will always balance our interests against your privacy rights.
Consent: If we wish to use your information for marketing communications, we will request your explicit consent. You may withdraw this consent at any time.

How We Use Your Data

We use your personal data to:

Process and deliver your orders efficiently and accurately.
Contact you regarding your order or in response to your queries.
Provide customer support and handle returns or complaints.
Comply with legal requirements and accounting standards.
Improve our products, services, and customer experiences.

Data Sharing and Processors

We only share your data when strictly necessary and in accordance with GDPR principles. Recipients of your data may include:

Delivery Partners: Trusted couriers or delivery drivers who require address and recipient details to fulfill deliveries.
Payment Processors: Third-party providers to process card or online payments. We do not retain your full payment details unless required by law.
IT and System Support: Service providers who assist with our systems, website, or communications. These providers are bound by contractual obligations to protect your data.
Legal and Regulatory Authorities: Where required by law, your data may be shared for compliance with regulations and official requests.

Old Oak Common Florist does not sell, rent, or trade your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods may vary as follows:

Order Information and Contact Details: Typically retained for up to 7 years to align with tax and accounting regulations.
Marketing Consent Records: Retained until you withdraw your consent.
General Queries and Correspondence: Kept for up to 2 years after resolution.

Once data retention periods expire, your personal information is securely deleted or anonymised.

Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: You may request confirmation about whether we process your personal data and request a copy of the data we hold about you.
Right of Rectification: You may request correction of inaccurate or incomplete data.
Right of Erasure: In certain circumstances, you may request deletion of your data.
Right to Restrict Processing: You have the right to request we restrict processing of your data in certain situations.
Right to Data Portability: Where applicable, you can request a copy of your data in a commonly used format for transfer to another service provider.
Right to Object: You may object to certain types of processing, such as direct marketing, at any time.
Right to Withdraw Consent: If you have provided consent for specific uses, you may withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the contact methods available on our website or in store. We will respond to your request within one month.

Security of Your Information

We take the security of your data seriously. Appropriate technical and organisational measures are in place to safeguard your information against unauthorised access, alteration, or disclosure. Only authorised personnel and trusted service providers are permitted to process your data for specified purposes as outlined in this policy.

Changes to This Policy

We may update this privacy policy to reflect changes in legal requirements, our practices, or our services. Significant changes will be notified to customers placing orders and the most recent version will always be available for consultation in store and on our website.

Contact and Further Information

If you have questions or concerns regarding how we process your personal data at Old Oak Common Florist, or if you wish to exercise any of your data protection rights, please refer to the contact methods provided on our website or visit us in store. We are always available to assist with your queries regarding your personal data and this privacy policy.