At Old Oak Common Florist, we are dedicated to delivering the highest quality fresh flowers to both households and businesses in the Old Oak Common area. As your trusted local florist, we take pride in our fresh flowers guarantee, ensuring every bouquet leaves our shop at its best. Your satisfaction is our priority, and we have tailored our returns and complaints process to reflect our local values and friendly service.
We understand the disappointment that can come from receiving flowers that have been damaged in transit. If your floral arrangement arrives with any damage to either the flowers or the accompanying gifts, please notify us on the same day of delivery. To assist us in quickly resolving the issue, we may request photographs of the damaged items. Upon verification, we will offer either a full replacement or refund, depending on your preference, at no additional cost to you.
Our flowers are selected daily from trusted suppliers and arranged with care to ensure lasting freshness. We guarantee that your flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to our included instructions. If your flowers wilt or perish within this five-day window, please let us know immediately. We stand by our fresh flowers guarantee in Old Oak Common and will gladly arrange for a suitable solution such as a replacement or a partial refund.
Your happiness means everything to us. If there is a concern about your flowers’ condition, quality, or accuracy beyond damage or freshness issues, don’t hesitate to reach out within 48 hours of receipt. Depending on the nature of your complaint, we can offer:
We process refunds promptly and will keep you informed during every step.
We believe excellent customer service is about open communication and prompt solutions. If you are dissatisfied with your experience or your flowers, please contact us as soon as you can after delivery. Our team reviews all complaints on a case-by-case basis and aims to resolve each one fairly, transparently, and swiftly — usually within 24 hours during business days.
When making a complaint, it’s helpful to provide details such as your order number, a description of the problem, and, if possible, photos. This helps us investigate thoroughly and propose the best resolution for you.
As a part of the Old Oak Common community, our reputation has been built on trust and reliability. We have proudly served local households and businesses for years, and every flower delivery reflects our commitment to excellence. Our policies are designed with your experience in mind — whether it’s a bouquet for a loved one or floral arrangements for your business, you can order with total confidence from Old Oak Common Florist.
If you have any questions about our returns, refunds, or complaints process, please don’t hesitate to get in touch. Your satisfaction is at the heart of everything we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
